Last updated January 08, 2024

This privacy notice for Ansearch Ltd (doing business as Ansearch) ('Ansearch', 'we', 'us', or 'our'), describes how and why we might collect, store, use, and/or share ('process') your information when you use our services ('Services'), such as when you:

  • Visit our website at or any website of ours that links to this privacy notice

  • Engage with us in other related ways, including any sales, marketing, or events

Questions or concerns? Reading this privacy notice will help you understand your privacy rights and choices. If you still have any questions or concerns, please contact us at [email protected].

Please note that by using our website Services, you have agreed and accepted the practices described in this privacy policy and the terms and conditions set forth in our terms of use.

If you do not agree with our policies and practices, please do not use our website or Services.

1. What information do we collect and process?

Summary: We may collect information depending on your use of our services. You can permit us to collect additional data from other products and services.

1.1. Personal data

Personal data identifies you or can be used to identify or contact you. We currently collect the following information:

  • Email

  • Authentication data

  • Authorization data

Sensitive personal data is information classified as sensitive by the GDPR. We do not collect or process any sensitive personal data.

We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.

1.2. Information automatically collected and processed

We automatically collect certain information when you visit, use, or navigate the Services.

This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information.

This information is primarily needed to maintain the security and operation of our Services and for our internal analytics and reporting purposes. Like many businesses, we also collect information through cookies and similar technologies.

The information we collect includes:

  • Log and usage data

  • Device data

1.3 Information collected and processed with your permission

To properly function, our Service requires to be connected to other products and services such as Google, Clickup, Microsoft, Atlassian and others (‘Connected integrations’).

You can allow us to access information from those Connected integrations on our Service.

You can retract this permission at any time on our Service or by going directly to those Connected integrations' websites.

When you give us permission, we will collect and process information from those Connected integrations to provide our Service.

2. How do we use your information?

Summary: We use this information to deliver and improve our services and to contact you from time to time.

We use this information for a variety of purposes, depending on how you interact with our Service, including:

  • For account creation, authentication and account management: We may process your information so you can create and log in to your account, as well as keep your account in working order.

  • To deliver and facilitate delivery of services to the user. We may process your information to provide you with the requested service.

  • To respond to user inquiries/offer support to users. We may process your information to respond to your inquiries and solve any potential issues you might have with the requested service.

  • To send administrative information to you. We may process your information to send you details about our products and services, changes to our terms and policies, and other similar information.

  • To request feedback. We may process your information when necessary to request feedback and to contact you about your use of our Services.

  • To send you marketing and promotional communications. We may process the personal information you send to us for our marketing purposes, if this is in accordance with your marketing preferences. You can opt out of our marketing emails at any time.

  • To determine the effectiveness of our marketing and promotional campaigns. We may process your information to better understand how to provide marketing and promotional campaigns that are most relevant to you.

  • To protect our Services. We may process your information as part of our efforts to keep our Services safe and secure.

  • To identify usage trends. We may process information about how you use our Services to better understand how they are being used so we can improve them.

3. When and how do we share the information we collect?

Summary: we do not, and will not sell your information, and share this information only if needed.

3.1 Generalities

Except as said forth in this Privacy policy, or as specifically authorized by you, we do not disclose any information.

Except when mentioned, any data referred to in section 3. refer to personal data or automatically collected data.

We do not sell, nor plan to, sell data.

3.2. Connected integrations

We will never share Connected integrations’ data, or allow anyone except you to access it, except for subprocessors that assist us in the provision of our service to you.

3.3. Law and legal rights

We may disclose your information if we believe in good faith that we are required to do so in order to comply with the law.

3.4. Contractors

We may employ independent contractors, vendors and suppliers (collectively, "Outside Contractors") to provide specific services and products related to the Service, such as hosting, credit card processing, data analytics, and mailing list.

In the course of providing products or services to us, these Outside Contractors may have access to information collected through the Service, including your personally identifiable information.

3.5. Business transfer

We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

4. Storage of your data

4.1 Location & Security

We store data inside an encrypted database inaccessible from the internet. Authorisation data used for the Connected integrations is double encrypted. This database resides within Microsoft Azure data centres in the United Kingdom.

Additionally, we use Outside Contractors to store certain non-sensitive data and ensure they are storing this data within EU or UK borders whenever possible.

4.2. How long do we keep information

We will only keep your personal information for as long as necessary and delete it when you delete your account.

4.3 Minors

We are committed to protecting the privacy of children. The Service is not designed for or directed to children under the age of 16. We do not collect personally identifiable information from any person we actually know is under the age of 16.

5. Cookie

We use cookies to enhance your experience on our website and ensure the best possible service. This Cookie Policy explains our use of cookies and how they affect your privacy.

Cookies are small text files stored on your device when you visit a website. They help us remember your preferences, enable certain website features, and improve site performance.

We use the following types of cookies:

a. Necessary: Necessary cookies are required to enable the basic features of this site, such as providing secure log-in or adjusting your consent preferences. These cookies do not store any personally identifiable data.

b. Analytics: Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics such as the number of visitors, bounce rate, traffic source, etc.

Managing your cookie preferences:

You can manage your cookie preferences through your browser settings, where you can delete or block cookies. However, disabling essential cookies may affect your ability to use certain features on our website.

Changes to this Cookie Policy:

We may update this Cookie Policy from time to time. Any changes will be posted on this page, and we encourage you to review it periodically to stay informed about our cookie practices.

By registering to our Service, you agree to our use of cookies as described in this Cookie Policy.

6. Connected integrations

We are not responsible for the privacy practices of any websites or services other than the Ansearch Service. We encourage you to read the privacy policies or statements of each and every such Connected integration.

7. Lawful basis & rights

7.1. If you are located in the EU or UK, this section applies to you

The General Data Protection Regulation (GDPR) and UK GDPR require us to explain the valid legal bases we rely on in order to process your personal information. As such, we may rely on the following legal bases to process your personal information:

  • Consent. We may process your information if you have given us permission (i.e. consent) to use your personal information for a specific purpose. You can withdraw your consent at any time.

  • Performance of a Contract. We may process your personal information when we believe it is necessary to fulfil our contractual obligations to you, including providing our Services or at your request prior to entering into a contract with you.

  • Legitimate Interests. We may process your information when we believe it is reasonably necessary to achieve our legitimate business interests and those interests do not outweigh your interests and fundamental rights and freedoms. For example, we may process your personal information for some of the purposes described in order to:

  • Send users information about special offers and discounts on our products and services

  • Analyse how our Services are used so we can improve them to engage and retain users

  • Support our marketing activities

  • Diagnose problems and/or prevent fraudulent activities

  • Understand how our users use our products and services so we can improve user experience

  • Legal Obligations. We may process your information where we believe it is necessary for compliance with our legal obligations, such as to cooperate with a law enforcement body or regulatory agency, exercise or defend our legal rights, or disclose your information as evidence in litigation in which we are involved.

7.2 If you are located in Canada, this section applies to you

We may process your information if you have given us specific permission (i.e. express consent) to use your personal information for a specific purpose, or in situations where your permission can be inferred (i.e. implied consent). You can withdraw your consent at any time.

In some exceptional cases, we may be legally permitted under applicable law to process your information without your consent.

7.3. If you are located in California, this section applies to you

We do not sell, trade or transfer to outside third parties your “Personal Information” as the term is defined under the California Civil Code Section 1798.82

8. Updates

We may update this privacy notice from time to time. The updated version will be indicated by an updated 'Revised' date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.